Frequently Asked Questions
Everything you need to know about your beauty journey with PinkyParadise.
How long does shipping take for my order?
Shipping times vary by location. Standard shipping typically takes 7-14 business days, while express shipping options can deliver your beauty essentials within 3-5 business days.
Are your colored contact lenses safe to wear?
Yes, all our contact lenses are FDA-approved or CE-certified. We prioritize your eye health by sourcing only from reputable manufacturers that meet international safety standards.
What is your return policy for beauty products?
Due to the hygienic nature of our products, we only accept returns on items that are unopened, sealed, and in their original packaging within 14 days of receipt.
How do I know which lens diameter is right for me?
Each product page includes detailed specifications. For a natural look, choose a diameter close to 14.0mm; for a 'doll-eye' effect, look for diameters of 14.5mm or larger.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various localized payment gateways to ensure a secure checkout experience.
Do I need a prescription to order from PinkyParadise?
While we offer 'Plano' (0.00) lenses for cosmetic use, we strongly recommend consulting with an eye care professional before purchasing to ensure you have the correct measurements for your eyes.